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New OC Startup Job Listing: Customer Success / Onboarding Specialist Opportunity

An Orange County startup is hiring!

Check out this new local Customer Success / Onboarding Specialist job opportunity from Chargezoom : Chargezoom

Chargezoom is looking for a Customer Success / Onboarding Specialist to join their team.

We are looking for energetic and ambitious Customer Success / Onboarding Specialists. We strive to only promote from within, so every team member that joins starts preparing for the next step from day one.

We believe that our company culture sets us apart from other companies, that is why every employee works at our HQ in Irvine (sorry, no remote work options available).

RESPONSIBILITIES

  • Act as the main point of contact and product expert during your clients first 30-90 days
  • Engage with users during their prospecting journey to drive product adoption
  • Onboard and educate clients on the Chargezoom platform
  • Provide clients with platform tours and help them process their first transaction
  • Ensure customers set their automations up in the most efficient way possible
  • Identify gaps in the experience that causes confusion or prevents the user from moving forward
  • Help develop and implement industry leading onboarding processes that delight new customers
  • Collaborate with Growth and Product teams to provide feedback on opportunities and gaps
  • Close small dollar value deals, by helping the customer through the process

REQUIREMENTS

  • +1 years of customer-facing experience, preferably at a SaaS company
  • Track record for building and nurturing relationships with multiple stakeholders and customers
  • Thoughtful verbal and written communication through a variety of channels
  • Passion for technology and driving product improvements
  • Experience working in CRM or Help Desk tools, experience with Salesforce or FreshDesk is a plus

WHAT SUCCESS LOOKS LIKE

  • Ability to work in a very fast paced, ever changing environment
  • Strong communication skills, both written and verbal
  • Work from a place of empathy and patience, both internally and externally
  • Must be coachable, willing to learn, and grow
  • Strong collaboration and cooperation skills
  • Confident and comfortable to share ideas and perspectives up stream

PERKS

  • Wake up each morning proud of the place you work and the amazing companies you get to partner with
  • Join the team at a time when you can help shape the future of the company
  • Unlimited PTO (that’s right!)
  • Medical, Dental, insurance fully paid
  • Employee Stock Options (be an owner in the company)
  • A performance culture that rewards results and promotes those that perform, quickly
  • Equipment provided to set up a successful work environment
  • Engaging Team-building activities
  • Being part of an organization that truly believes in promoting from within, at Chargezoom your growth potential is uncapped!

Learn More About this Job Here.

About Chargezoom

The Chargezoom founders bring a unique perspective to the Accounting Automation space with combined decades of experience in the payments industry and multiple successful exits in the SaaS business, they have designed a powerful software solution that addresses the needs of the many, not the few.

Our team has worked tirelessly to develop products that close the loop on the sales cycle and allow for every business to collect payment with reduced time to deposit, enabling companies to forecast revenue and ensure cash on hand. Decreasing friction in payments also frees business owners to devote greater resources to growing their companies.

Thanks to Chargezoom for offering this local job opportunity, the details, and the graphic!

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